Questions and Answers

Where can I find information about the Edelweiss product?

Our “On board” section is where you will find information on what to look forward to on board your Edelweiss flight. The link below will take you straight there:

On board

Where can I make a seat reservation?

Irrespective of which booking agency you used, you can add your seat reservation to your booking up to four days before departure. You can either make a seat reservation directly during booking or after booking via "My booking".

Where can I view the Edelweiss flight timetable?

We fly to over 90 holiday destinations in the world. Flight frequencies vary depending on destination and season. To see all our flight connections up to 361 days before departure, click on the link below:

Timetable

Which destinations does Edelweiss fly to?

Edelweiss flies to over 90 destinations in more than 30 countries in all corners of the world. For an overview of our flight destinations, click on the link below:

Destinations

I am unable to check-in online for my Edelweiss flight. Why is that?

Online check-in is available no earlier than 23 hours before departure. Unfortunately, our online check-in is not available yet for all of our destinations. To find out if online check-in is possible from your departure airport, click on the link below:

Online check-in

I wish to change or cancel my flight. What do I need to do?

If you booked your flight at flyedelweiss.com or via our Service Center, you may be entitled to alter your flight depending on the applicable fare conditions. Please contact our Service Center so that the conditions can be checked and, if applicable, changes made to your booked flight. Please have your six-digit reservation number ready for this.

Opening hours: Mo–Su, 24 hours Online contact: Contact form

Service Team phone
Switzerland: +41 848 333 593
Germany: +49 211 561 50150
Austria: +43 120 609 2056
USA: +1 669 272 1225
United Kingdom: +44 2079494863 
Canada: +1 5143928654

If you did not book your flight with us, please contact your booking agency.

I wish to travel with more baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your additional or excess baggage up to four days before departure. Under "Free baggage" you will see how much baggage is included in your ticket. At the following link you can see how much your excess and additional baggage would cost. You can easily and conveniently register the desired additional baggage on the same page.

Excess baggage

I would like to travel with sports baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your sports baggage up to four days before departure. Carriage of a small sports bag, category normal, is free of charge on some routes. At the following link, the different categories are summarized and the desired sports luggage you can easily and conveniently register on the same page.

Sports equipment

I wish to take my wheelchair with me. How do I register for this service?

We recommend that you discuss your travel plans with your physician well in advance and clarify all of the necessary preparations. Please notify us of your wishes by email at medicalservices@flyedelweiss.com or by phone.

Service Team phone: +41 848 333 593 (local calls), Opening hours: Mo–Su, 24 hours.

For more barrier-free travel information, click on the link below:

Barrier-free travel

I would like to travel with my pet. What is the best way to do this?

For information about the carriage of pets, click on the link below:

Carriage of pets

Where on your website can I find information about travelling with children?

Information about travelling with children is available from the link below:

Travelling with children