Questions and Answers

Can I check-in the evening before my flight?

You can check in starting from 23 hours before departure, either via web check-in or at Check-in 1 or 3 at the Swissport counter. More Information:

Check-in

Is it possible to check-in for Edelweiss flights at an SBB counter (Swiss train station)?

No, check-in is not possible, but to drop off your luggage at many Swiss train stations. Grab your luggage on the departure day at Zurich Airport and proceed to check-in. For details click here:

Zurich Airport: Luggage from the station

When do I have to be at the airport, at the very latest?

We recommend that you arrive at the check-in desk, 180 minutes prior to the scheduled departure for long-haul flights and 120 minutes prior to the scheduled departure for short-haul flights. If you have already checked in and are travelling without baggage, the latest time you have to be at the departure gate is the time printed on your boarding pass.

I can't print my boarding pass. What shall I do?

If you are unable to print your boarding pass, you can either obtain it from the self-service check-in machine or from the check-in desk at the airport.

I have checked in online, and have now forgotten my boarding pass. What shall I do?

If you have forgotten your boarding pass, you can have it printed again at the check-in desk at the airport.

What is the latest I have to be at the airport before my departure if I am travelling with baggage and/or prefer to check in at the airport?

The opening times of the check-in desks vary depending on the airport and the length of the flight. We recommend that for a long-haul flight you arrive at the airport check-in at least 120 minutes before departure, and for short- and medium-haul flights at least 90 minutes before departure.