Cookie Policy
Edelweiss Air uses what are known as browser cookies (hereinafter referred to as "Cookies") in Edelweiss Air (hereinafter referred to as the "Website") and to obtain information that can help us to improve the information and services made available via the Website. This Cookie Policy provides you with information on the use of Cookies on the Website.
How Cookies Work
Cookies are small text files that a User's browser stores in a directory designed for this purpose on his/her computer. Cookies mean, for example, that text entries you have made in form fields on the Website are saved so that you do not have to enter the same information again the next time you visit the Website or when you want to use a different function on the Website.
Cookie Settings
You can decide for yourself whether our Website's web server is allowed to save Cookies on your computer or not. You can opt to change your browser settings so that they do not allow Cookies to be accepted or saved at any time. Alternatively, you can opt to be shown a warning message every time before you accept Cookies or you can set your browser up in such a way that it only accepts Cookies from certain websites. You can also delete Cookies that have already been saved at any time. We would like to emphasise that if you decline Cookies on the Website, some functions on the Website may be limited or unavailable. As a result, to make it easier to use the Website, we recommend that your browser settings accept Cookies on the Website.
Web Analysis Services
We use web analysis services to analyse the use of the Website in general and to gain insights into how to improve our offering. The web analysis services use Cookies to collect data. The information generated in this process (e.g. IP address and browser type) can be transmitted, after being rendered anonymous, to a server of the web analysis service in Germany or abroad to be saved and processed there. You can use corresponding browser settings, or set up an opt-out cookie of the web analysis service in question to prevent the service from placing Cookies on your computer and collecting data.
Online Marketing Networks
Edelweiss Air uses internationally active online marketing networks such as DoubleClick to operate its online marketing measures (e.g. banners or affiliate programmes). These networks use Cookies to be able to focus marketing measures on the identifiable needs of customers. You can set opt-out Cookies to prevent these online marketing networks from placing Cookies on your computer and collecting data.
| Name of tool | Purpose | Name / type / lifespan | Provider / business address / privacy policy |
|---|---|---|---|
| Realperson Chat Suite, Live-Chat | This cookie assigns a browser session to an individual, anonymous identification number for controlling online advice. Lifetime: Will be deleted as soon as the browser is closed. | REALPERSON_SESSION HTTP cookie Session | optimise-it GmbH, Kehrwieder 9 — 20457 Hamburg, Germany optimise-it Datenschutz |
| BIG-IP DNS, Server-Load-Balancer | This cookie is used for the distribution of traffic on the website across multiple servers to optimise response times. | BIGipServer~ Edelweiss~ www-pool, BIGipServer~ Edelweiss~ booking-pool HTTP cookie Session | F5, Inc., Corporate HQ, 801 5th Ave, Seattle, WA 98104, USA N/A |
| BIG-IP DNS, Server-Load-Balancer | This cookie is used for the distribution of traffic on the website across multiple servers to optimise response times. | TS01****** HTTP cookie Session | F5, Inc., Corporate HQ, 801 5th Ave, Seattle, WA 98104, USA N/A |
| ASP.NET, Web Application Framework | General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server. | ASP.NET_SessionId HTTP cookie Session | Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA N/A |
| CookieFirst, Cookie Consent Manager | This cookie contains your unique ID so CookieFirst can identify unique visitors to this website. | cookiefirst-id HTTP cookie 1 year | Digital Data Solutions B.V., Plantage Middenlaan 42a, 1018DH Amsterdam, Netherlands Data processing agreement Legal |
| CookieFirst, Cookie Consent Manager | This cookie saves your cookie preferences for this website. You can change these or withdraw your consent easily. | cookiefirst-consent HTTP cookie 1 year | Digital Data Solutions B.V., Plantage Middenlaan 42a, 1018DH Amsterdam, Netherlands Data processing agreement Legal |
| CookieFirst, Cookie Consent Manager | This cookie is set by CookieFirst and enables synchronisation of cookie preferences across domains connected to a company. | cf-bulk-consent-1317a3b9-fbcb-431b-bf89-e1bc28d661e2 HTTP cookie 1 year | Digital Data Solutions B.V., Plantage Middenlaan 42a, 1018DH Amsterdam, Netherlands Data processing agreement Legal |
| Google reCAPTCHA v3 | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | _GRECAPTCHA HTTP cookie 6 months | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Google’s privacy policy |
| Google reCAPTCHA v3 | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | _grecaptcha, rc::a, rc::b, rc::c HTML local storage Persistent | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Google’s privacy policy |
| booking.flyedelweiss.com | Used to store the user's default language in the portal. | LOCALIZE_DEFAULT_LANGUAGE HTML Local Storage Persistent | |
| AEM | This cookie is used for navigating the application. | affinity HTTP Cookie Session | |
| Google Tag Manager (Skript) | Google Tag Manager is a tag management system which is used to implement scripts and tracking pixels onto websites and apps. We use this script from Google to enable the optimisation of our landing pages. | N/A | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Google’s privacy policy |
| Name of tool | Purpose | Cookie name / lifespan | Provider / business address / privacy policy |
|---|---|---|---|
| Google Analytics | Set by Google Analytics to control the request rate. | _gat_*****
| Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Google’s privacy policy |
| Google Analytics | Registers a unique ID for a website visitor it tracks how the visitor uses the website. The data is used for statistics. | _gid _ga 2 years | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Google’s privacy policy |
| Google Analytics | Used to throttle request rate, if Google Analytics is deployed via Google Tag Manager. | _dc_gtm_UA-XXXXXXX-XX 1 minute | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Google’s privacy policy |
| Name of tool | Purpose | Name / type / lifespan | Provider / business address / privacy policy |
|---|---|---|---|
| Google Ads | Third party cookies. They provide certain features of Google and may store certain preferences according to usage patterns and personalize the ads that appear in Google searches. | CONSENT HTTP cookie 2 years | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
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| Floodlight (Google DoubleClick) | Floodlight is the conversion tracking system for the Google Marketing Platform (formerly known as DoubleClick). These cookies help us to analyze and optimize our advertising campaigns. | test_cookie _IDE HTTP cookie Up to 2 years | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
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| Google Adsense | This cookie is set by Google Adsense for experiments with 'cross-website' advertising. | _gcl_au HTTP cookie persistent | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
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| YouTube, Videoplayer | This cookie allows Youtube to check for bandwidth usage. | VISITOR_INFO1_LIVE HTTP cookie 6 months | Google LLC, D/B/A YouTube 901 Cherry Ave. San Bruno, CA 94066, USA Privacy policy Manage shared information on YouTube |
| YouTube, Videoplayer | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | YSC HTTP cookie Session | Google LLC, D/B/A YouTube 901 Cherry Ave. San Bruno, CA 94066, USA Privacy policy Manage shared information on YouTube |
| Facebook Pixel | This cookie is used by Facebook for advertising purposes and conversion tracking. | _fbp HTTP cookie 3 months | Meta Platforms Inc., 1 Hacker Way Menlo Park, CA 94025, USA Privacy policy Advertisement's preferences on Facebook |
| Facebook, Remarketing | Cookie set by Facebook. The gathered information is used in their advertising products, for example real time bidding from third party advertisers. | fr HTTP cookie 3 months | Meta Platforms Inc., 1 Hacker Way Menlo Park, CA 94025, USA Privacy policy Advertisement's preferences on Facebook |
| Facebook, Remarketing | This item is used for visitor evaluation. | lastExternalReferrer lastExternalReferrerTime HTML local storage Persistent | Meta Platforms Inc., 1 Hacker Way Menlo Park, CA 94025, USA Privacy policy Advertisement's preferences on Facebook |